Frequently asked questions
About Service Genius
What is Service Genius Home Care
Service Genius Home Care is a home maintenance subscription service that provides monthly care and maintenance for your home or investment property. We help maintain and manage the your home service needs. We also help prevent problems with our in-depth home equipment maintenance schedule to extend the life of equipment and reduce expensive repairs.
Who is Service Genius?
Service Genius is a highly rated and licensed full-service property repair and installation service company. We specialize in the repair and installation of building HVAC systems, insulation, water systems for both residential and commercial properties.
Why choose Service Genius?
We at Service Genius pride ourselves on providing high quality service consistently. We train our service technicians to be the best from their presentation to customer communication, while training them to become home service experts to properly deliver efficient and effective home repair and maintenance to our clients and subscribers.
Why should I get a home maintenance subscription?
Managing and maintaining a home can costly, especially if it is not done right. Oftentimes life causes us to forget to change filters and forget to maintain our home air conditioning and electrical systems on a regular basis. Lack of maintenance causes breakdowns and repairs. Breakdowns in the home can be expensive and unbudgeted.
About the Subscription
How soon can I get service once I subscribe?
We schedule and coordinate your high-quality service for our subscribers as soon as you become a member. During your first and initial service, you will receive an existing condition report to learn what the existing condition of your home equipment and services curently are. This is meant to identify and inform you of potential problems that may soon arise or problems that may already exist. Think of this as your home getting a check-up at the doctor.
How often can I schedule home care service?
By subscribing to our home care maintenance subscription service, our job is to make life easier for you so that you don't have to.
Can I add upgrades for additional service to my plan?
Yes, we offer optional upgrades for items such as appliances, water softeners and more. So when it's time to clean those refrigerator coils and drain your hot water heater, we will have you covered. Check out our Plans page for more information on the optional service upgrades we have available.
I own rental properties. Can my subscription be for my rental homes?
Yes, each home location and address will need its own subscription.
I am a renter, can I get this for my home?
Yes, with the authorization and approval of your landlord. Your landlord will need to sign up on-line and from there wil be able to manage your home care subscription.
Do you offer 24/7 service?
We offer 24/7 emergency service? But maintenance service calls and visits will normally take place from 8am-7pm.
Is this a home warranty service?
No. We are a licensed home service company that provides high quality service for property owners.
If something breaks in my home, do I have to use Service Genius?
Not at all, we would hope that you would consider us to do the repairs, but as the homeowner you can choose to work with anyone you choose. You could even try to DIY...but most importantly...be safe and careful.
About our Technicians
Do your technicians go through a background check?
Yes, all employees and technicians undergo a full background check which includes a Criminal Records Search. As part of the Certification process, we use a third-party vendor to conduct a criminal records search, in the state in which the principal/owner or relevant manager of the company is located, for any relevant criminal activity associated with the owner/principal of the business.
Are your technicians licensed and certified?
Yes all technicians must go through all licensing and certification requirements accepted through the state in which they operate.